Illustrate firm's cumulative engagement with its 401(k) plans/participants for semiannual meetings
Gather quantitative & qualitative data to illustrate engagement successes
FORMATTING is inefficient
COMMUNICATIONSÂ
No standardized processes for logging meeting notes or attendances
VERBAL & WRITTEN COMMUNICATION
Requested weekly debriefings
Emailed advisors after meetings
FORMATTING
Introduced vertical format
DATA STORAGE
Created working materials folders